Wuhan Raycus Fiber Laser Technologies Co (Raycus), a prominent enterprise from Optics Valley of China (OVC), opened its Thailand Customer Center in Samut Prakan on Nov 5. This new facility aims to enhance technical support, process validation, and spare parts supply across Southeast Asia, further strengthening the company's global service network.

Samut Prakan is strategically located in the heart of Thailand's manufacturing sector, with a high concentration of automotive, sheet metal processing, and electronics industries. As Southeast Asia's manufacturing landscape rapidly evolves, demand for high-power laser cutting and welding solutions is increasing. Customers in the region now expect faster on-site technical responses, efficient repairs, and timely spare parts delivery.

The Thailand Customer Center has four main operational areas: repair, testing, spare parts, and backup machines, staffed by a joint team of Chinese and Thai engineers and housing dozens of backup laser units covering low, medium, and high power ranges. This setup enables local fault repairs, performance testing, and spare-parts supply, significantly reducing the wait time associated with international logistics.

Raycus has established a robust global presence in recent years, with its headquarters in Wuhan serving as the core. The company has set up technology and service centers in Germany, Mexico, South Korea, and now Thailand, supported by numerous global service points.